Terms of service

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Welcome to SafeWake Saudi Arabia!

SafeWake Saudi Arabia is an authorized distributor of Hyperlite in Saudi Arabia.

These are the terms and conditions for:

(Hereinafter referred to as “SafeWake Saudi Arabia”).

The following terms and conditions apply to the website, products, and services offered by SafeWake Saudi Arabia. This includes the mobile and tablet versions as well as any other version of SafeWake Saudi Arabia accessible via desktop, mobile, tablet, social media, or other devices.

The use of the website and the purchase of the products (hereinafter referred to as "Products") from such website means that you agree to these terms and conditions as set out below (hereinafter referred to as "Terms").

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING, OR OBTAINING ANY MATERIALS, INFORMATION, OR PRODUCTS.

 1. ELIGIBILITY

You may use the website and purchase the products only in compliance with these terms and all applicable local, national, and international laws, rules, and regulations.

Website access and products are available for all ages. Parents and legal guardians are responsible for determining whether any content or products are appropriate for their children or minors in their custody.

By using the website and purchasing the products, you represent and warrant that you have the full right, power, and authority to enter into these terms and to fully perform all obligations hereunder. You further represent that your use of the website and products complies with applicable laws.

 2. ACCOUNT

If you register on SafeWake Saudi Arabia, you will be required to choose a password and may need to provide additional account information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

By providing SafeWake Saudi Arabia with your email address and phone number, you agree to receive communications from us, including notifications, news, and updates. You may opt-out of receiving emails by using the unsubscribe link or contacting us directly. Opting out may affect your ability to receive important updates.

You may cancel your account at any time by contacting us. Account cancellation will result in the deletion of all data associated with your account.

SafeWake Saudi Arabia reserves the right to terminate accounts for violations of these terms or for providing false information.

 3. SHOPPING ON THE WEBSITE

When you place an order, you offer to buy the products for the price advertised and indicated on the website at the time of purchase. Please carefully review the product variants (such as sizes, colors, and designs) and all relevant features before placing an order. It is the customer's responsibility to ensure that the selected product meets their requirements.

When a customer places an order, SafeWake Saudi Arabia will send an automated email to confirm the purchase and payment. This email confirmation serves as proof of the transaction and includes the details of the order. Customers are encouraged to save this confirmation for future reference.

SafeWake Saudi Arabia reserves the right to limit the number of units purchased per customer or household. This limitation may include orders placed using the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. We also reserve the right to limit sales of our products on a regional or jurisdictional basis.

SafeWake Saudi Arabia may cancel any order and not supply the products if deemed reasonable to do so, including but not limited to situations where the product is no longer available, there are pricing errors, or payment issues arise. If an order is canceled, any payments made for the products will be refunded in full. Such cancellations will not affect your statutory rights.

All new orders are considered separately, and each is treated as an independent transaction.

 4. PRICES

SafeWake Saudi Arabia reserves the right to determine the price of the products. The price of each product, including any available variants (such as size or color), will be displayed on its respective product page. Product prices and shipping fees are subject to change at any time based on factors such as currency exchange rates, supply chain costs, and market conditions.

SafeWake Saudi Arabia makes every effort to ensure that all pricing information on the website is accurate. However, errors may occasionally occur, including but not limited to human or technical errors. If an error in pricing is discovered, SafeWake Saudi Arabia will notify the customer of the error as soon as possible and provide options to reconfirm the order at the correct price or cancel the order. If the customer opts to cancel the order, any payment already made will be refunded in full.

Customers are encouraged to check the website regularly for updated pricing information. Promotional prices or discounts may be time-limited and are subject to the terms specified in the promotion.

 5. PAYMENTS

All payments for products purchased through SafeWake Saudi Arabia must be made using the payment methods available on the website. Payments are processed securely through MyFatoorah, which supports a range of payment methods, including:

  • Apple Pay
  • Google Pay
  • Credit/Debit Card (Visa & MasterCard)
  • STC Pay
  • Mada

Customers are required to pay the full price of the product, as stated in their order, before the product is shipped. Once the payment is successfully processed, SafeWake Saudi Arabia will issue an electronic transaction receipt, which will be sent to the email address provided during the checkout process.

If you encounter any inconsistencies in your billing, please contact us immediately using the contact information provided on the website. You may also report billing discrepancies to the customer service department of the payment platform used.

In the event of a declined payment, no charges will be made, and the order will not be processed. Common reasons for declined payments include insufficient funds, incorrect card details, Address Verification System (AVS) mismatches, or entry of an incorrect security code. If your payment is declined, you may provide an alternative payment method or another card to complete the transaction.

SafeWake Saudi Arabia is committed to safeguarding your payment information. All payment data is processed securely and used solely for completing the purchase of the products. SafeWake Saudi Arabia reserves the right to work with trusted payment platforms to ensure the highest levels of security and reliability for all transactions.

 6. PRODUCT DESCRIPTIONS

SafeWake Saudi Arabia strives to provide accurate and detailed product descriptions, including features, specifications, and images. However, SafeWake Saudi Arabia does not guarantee that product descriptions, prices, or other content on the website are accurate, complete, reliable, current, or error-free. Variations in product appearance, including colors and textures, may occur due to differences in display settings, lighting conditions, or updates in product designs by manufacturers.

The images and descriptions provided on the website are for illustrative purposes only and may not perfectly reflect the actual product. Customers are encouraged to review all available details, including dimensions and material specifications, before making a purchase decision. If you have questions or require clarification regarding a product, please contact our support team for assistance prior to placing your order.

SafeWake Saudi Arabia reserves the right to modify product descriptions, images, and prices at any time without prior notice. These updates aim to enhance the accuracy and reliability of the information provided to our customers.

In the rare event that a purchased product does not match its description due to an error, customers are entitled to request a return or exchange in accordance with our Returns Policy. This does not affect your statutory rights.

 7. DISCLAIMER

By visiting the website, accessing the content, and purchasing the products, you acknowledge and accept full responsibility for your use of the information and products provided by SafeWake Saudi Arabia. The website, its content, and the products are offered "as-is" and "as-available," without warranties of any kind, either express or implied, unless specifically stated otherwise.

SafeWake Saudi Arabia provides information, resources, and products for general purposes and does not guarantee specific outcomes or results. You agree that any success or failure resulting from the use of the products or information is based on your efforts, individual circumstances, and external factors beyond SafeWake Saudi Arabia's control.

To the fullest extent permissible by applicable law, SafeWake Saudi Arabia disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While we strive to ensure the accuracy of the content provided on our website, SafeWake Saudi Arabia does not warrant that the website will be free from errors, interruptions, or harmful elements such as viruses.

Customers are encouraged to use discretion and seek professional advice where applicable before relying on any information or products provided by SafeWake Saudi Arabia. If you encounter issues or concerns with your purchase, please contact our customer service team for assistance.

 8. COPYRIGHT

All materials and content available on the SafeWake Saudi Arabia website, including but not limited to names, logos, trademarks, text, images, graphics, videos, photographs, illustrations, artwork, and software, are protected by copyright, trademark, and other intellectual property laws. These materials are either owned by SafeWake Saudi Arabia or have been licensed for use by SafeWake Saudi Arabia.

You acknowledge and agree that all materials on the website are provided for your personal, non-commercial use only. You may not copy, reproduce, republish, modify, sell, distribute, display, or otherwise exploit any content or materials from the website without prior express written permission from SafeWake Saudi Arabia. Unauthorized use of any materials may result in legal action and penalties as permitted by law.

SafeWake Saudi Arabia strictly prohibits any attempt to alter, tamper with, or circumvent the website's security features or any functionality designed to protect the intellectual property displayed on the platform. Additionally, you are not permitted to create derivative works based on any website content without written authorization from SafeWake Saudi Arabia.

If you believe that any content on the SafeWake Saudi Arabia website infringes your intellectual property rights, please contact us through our Contact Information to submit a copyright infringement claim. Our team will review and address your claim in accordance with applicable intellectual property laws.

 9. COPYRIGHT COMPLAINTS (DMCA)

SafeWake Saudi Arabia will respond to all inquiries, complaints, and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in applicable intellectual property laws. SafeWake Saudi Arabia respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on or in connection with the SafeWake Saudi Arabia platform infringes your copyright or other intellectual property right, please send us your copyright infringement request via our contact information with the following details:

  1. Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.
  2. A statement specifically identifying the location of the infringing material, with enough detail that SafeWake Saudi Arabia may find it on the SafeWake Saudi Arabia website. Note: it is not sufficient to merely provide a top-level URL.
  3. Your name, address, telephone number, and email address.
  4. A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law.
  5. A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.
  6. An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the copyright owner.

 10. PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to SafeWake Saudi Arabia by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, the following activities are prohibited:

  1. Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy, or otherwise exploit any content of the website, including, but not limited to, using any robot, spider, scraper, or other automated means or any manual process for any purpose not in accordance with these terms.
  2. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  3. Deep-link to any part of our website for any purpose without our express written permission.
  4. "Frame," "mirror," or otherwise incorporate any part of the Services into any other website or service without our prior written permission.
  5. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software used by SafeWake Saudi Arabia in connection with the website and the services.
  6. Evade, disable, or otherwise interfere with security-related features of the Services or features that prevent or restrict the use or copying of any content.

 11. THIRD PARTIES

Through your use of the SafeWake Saudi Arabia website and services, you may encounter links to third-party websites or be able to interact with third-party sites. Such third parties may charge a fee for the use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred.

Where SafeWake Saudi Arabia provides details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third-party sites and apps are at your own risk. You expressly acknowledge and agree that SafeWake Saudi Arabia is in no way responsible or liable for any such third-party sites, their content, or their actions. SafeWake Saudi Arabia does not endorse or guarantee the quality or accuracy of the information provided on third-party websites.

 12. INDEMNIFICATION

You agree to defend and indemnify SafeWake Saudi Arabia and any of its directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this Agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your purchase of the products or use of the website.

This indemnification extends to claims related to intellectual property rights, misuse of the website, or any unauthorized use of the content and services provided by SafeWake Saudi Arabia. You agree to cooperate as fully as reasonably required in the defense of any claim. SafeWake Saudi Arabia reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not settle any claim without prior written consent from SafeWake Saudi Arabia.

 13. ELECTRONIC COMMUNICATIONS

SafeWake Saudi Arabia will not be responsible for failed, partial, or garbled computer transmissions; for any computer, telephone, cable, network, electronic, or internet hardware or software malfunctions, failures, connections, or availability; or for the acts or omissions of any service provider. Additionally, we are not liable for issues arising from unauthorized human acts, such as hacking, or from errors or mistakes that affect electronic communications.

All communications made through the website or electronic means, including email and messaging platforms, are subject to the limitations of internet technology. While SafeWake Saudi Arabia employs commercially reasonable efforts to protect the security and confidentiality of electronic communications, we do not guarantee error-free or uninterrupted communication. Users are advised to verify the accuracy of any critical information and to report suspected issues promptly via our contact page.

 14. CHANGES AND TERMINATION

SafeWake Saudi Arabia reserves the right to modify these Terms, update the website's content, or terminate services at any time at our sole discretion. Any updates to the Terms will be effective immediately upon being posted on the website, and users are encouraged to review the Terms periodically to remain informed of any changes.

Your continued use of the website following the posting of revised Terms signifies your acceptance of such changes. If you do not agree to the updated Terms, you must cease using the website and services immediately.

In addition, SafeWake Saudi Arabia may terminate your access to the website or services, with or without notice, if it determines that you have violated these Terms, engaged in fraudulent or unlawful activity, or disrupted the operations of the website. Upon termination, your rights to access and use the website and its services will cease immediately. SafeWake Saudi Arabia will not be liable to you or any third party for any termination of your account or access to the website.

Should the website or services be permanently discontinued, any outstanding payments for unused services or products will be refunded in accordance with our refund policy. Any provisions of these Terms that, by their nature, should survive termination shall remain in effect, including but not limited to provisions on ownership rights, warranty disclaimers, indemnity, and limitations of liability.

 15. PERSONAL DATA

Any personal information you provide or submit in connection with the use of the website or the purchase of products will be handled in accordance with our Privacy Policy. This includes information such as your name, contact details, payment information, and any other personal data necessary to complete transactions or provide services. SafeWake Saudi Arabia is committed to safeguarding your personal information and ensuring it is used only for the purposes outlined in the Privacy Policy.

Your data may be used to process transactions, improve our website and services, communicate with you, and comply with legal obligations. By using the website and purchasing products, you consent to the collection, use, and processing of your data as described in the Privacy Policy.

For more details about how your personal data is collected, used, stored, and shared, please refer to our Privacy Policy. If you have questions or concerns about your personal data, you may contact us through the contact information provided on our website.

 16. INTEGRATION CLAUSE

This agreement, together with the Privacy Policy and any other legal notices published by SafeWake Saudi Arabia, constitutes the entire agreement between you and SafeWake Saudi Arabia. It governs your use of the website and the purchase of products, superseding any prior agreements, communications, or understandings, whether oral or written, between you and SafeWake Saudi Arabia regarding these matters.

In the event of a conflict between this agreement and any other published policies or terms, this agreement shall prevail. Any amendments to this agreement must be made in writing and signed by authorized representatives of both parties.

 17. DISPUTES

Any dispute, claim, or controversy arising out of or relating to the breach, termination, enforcement, interpretation, or validity of these Terms, or the use of the website and the purchase of products, shall be resolved through binding arbitration conducted in accordance with Saudi Arabian law. Arbitration shall take place before a reputable arbitration organization mutually agreed upon by the parties, following the applicable commercial arbitration rules.

To initiate a dispute resolution process, you must first send a written communication to SafeWake Saudi Arabia through the contact information provided on our website. SafeWake Saudi Arabia may respond with a written settlement offer or proceed with the arbitration process if the dispute cannot be resolved amicably. Any award rendered by the arbitration tribunal shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

Class action lawsuits are prohibited under this agreement. To the fullest extent permitted by law, you agree not to file, join, or participate in any class action lawsuit related to disputes arising out of your use of the website or the purchase of products.

By agreeing to these Terms, you acknowledge and accept the arbitration and class action waiver provisions, understanding that you waive certain rights to litigation and class actions.

 18. FINAL PROVISIONS

These terms and conditions are governed by the laws of Saudi Arabia. Use of our website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.

Our compliance with these Terms is subject to existing laws and legal processes. Nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website, your purchase of products on our website, or information provided to or collected by us in connection with your use of the website and purchase of products.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected or impaired in any way. Any invalid provision shall be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

Failure or delay by SafeWake Saudi Arabia to enforce any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) in the future.

All rights not expressly granted herein are reserved by SafeWake Saudi Arabia.

 19. CONTACT INFORMATION

If you have questions, contact us at:

SafeWake Saudi Arabia

Phone: +966 50 567 5093

Office Address: Riyadh, Saudi Arabia

Email: support@safewake.shop

Open Times: Sunday-Thursday, 9 AM - 6 PM